Frequently Asked Questions

To book an installation for Car Safe 2.0, visit our website and access the secure booking area. Select the installation option for Car Safe 2.0, choose your preferred location from our North, South, or Tobago office, and schedule a convenient appointment. Please note that a valid credit card will be required to confirm your booking. For further assistance, feel free to contact our customer service team.

No, we no longer accommodate walk-in appointments. This policy is in place to avoid scheduling pile-ups and to ensure our customers experience minimal wait times and the highest level of service. We encourage you to book an appointment in advance through our website or by contacting our customer service team. This approach helps us provide a seamless and efficient experience for all clients.

If your credit card transaction was unsuccessful, here are a few steps you can take: Check Your Card Details: Ensure that the card information entered (card number, expiration date, CVV, and billing address) is correct. Verify with Your Bank: Contact your bank to confirm there are no restrictions or issues with your card. Try Another Card: If possible, use a different credit card to complete the booking. Contact Our Support Team: If the issue persists, reach out to our customer service team for assistance. We can provide alternative payment options or help resolve the issue directly. Our goal is to ensure a smooth booking process, so don’t hesitate to contact us for support.

GPS Tracking consists of an internal GPS Module and the GSM/GPRS module. The GPS module receives signals from orbiting satellites which is used to determine the coordinate (lat/lon) of the device, the GSM/GPRS module connects to the local mobile network (eg Digicel, Bmobile) to transmit the location to the user (via SMS) or a server (via Internet).

Yes you can, that is a basic feature you can perform from our APP or on the web access of our servers. The credentials will be given to you on signup. Other features include geofencing, push notifications, vehicle alerts, immobilization of the vehicle and much more.

Air Support Tactical uses the Car Safe system for real-time tracking and history reporting. Unlike SMS-based tracking, Car Safe streams continuous data via the internet. This offers real-time location monitoring and a detailed history of past locations, enhancing fleet oversight, efficiency, and security.

Yes, in most cases, installing a wired GPS tracking device may void the warranty on a new vehicle. Many automotive dealers do not honor warranties if aftermarket electronic devices are installed, particularly if they require splicing into the vehicle's wiring. However, some dealers allow devices that are plug-and-play, meaning no modification to the vehicle's wiring is needed. Air Support Tactical Security offers two solutions to address this concern: Wireless GPS Solution: This device does not connect to the vehicle's electronics and operates independently. Self-Recharge (SR) Solution: This is a covert, permanent installation that plugs into the vehicle without requiring any splicing, ensuring compliance with warranty terms. Both options are designed not to interfere with the vehicle's electronics. It is recommended to consult your automotive dealer before choosing a solution to ensure compatibility with your warranty terms.

At Air Support Tactical, we are deeply committed to staying ahead of current trends in vehicle theft. Through extensive research, we have identified that modern car thieves typically do not spend time searching for installed devices. Instead, they focus on locating non-OEM (Original Equipment Manufacturer) wiring, commonly used by GPS installers, to quickly identify, neutralize, and remove the GPS devices. In response, we have developed innovative installation techniques that seamlessly integrate our GPS devices with the vehicle's existing infrastructure, using OEM-like wiring methods. This approach drastically reduces the visibility of the GPS device's wiring, making it extremely difficult for thieves to detect and neutralize. By adopting these advanced installation practices, we significantly enhance the security and effectiveness of our GPS tracking solutions, providing our clients with greater peace of mind.

Car Safe 2.0 includes innovative features like GPS jammer detection and the ability to track vehicles using mobile networks if GPS signals are blocked. It also offers real-time tracking, geofencing alerts, and extended battery life for enhanced security and convenience. Unlike our competitors, we have our own dedicated tactical response team comprised of highly trained former military officers. These officers are also supplemental police, allowing us to operate independently of regular police availability. This ensures faster and more reliable responses for our clients.

The installation of the Car Safe 2.0 system typically takes just 30 to 40 minutes. By using our online booking and payment gateway, your wait time at our office is greatly reduced, as a technician will be ready for you upon arrival. Pricing for our systems is available in the store section of our website. You will need to walk with proof of ownership or an authorization letter from the registered owner.

Upgrades are essential to ensure optimal performance, security, and compatibility with the latest advancements in technology. While Air Support Tactical Security provides firmware updates at no cost to the customer as part of our service agreement, equipment upgrades are the customer’s responsibility. We invest significant time and resources in research and development to enhance our systems and products. These improvements come with associated costs, which are typically offset through future sales. Upgrading your device ensures you benefit from the latest features and innovations, maintaining the high standards of service and reliability that you expect.

To upgrade your device, visit our website and log into the secure access area. Once there, you’ll find options for upgrading devices or SIM cards. Please note the lead time for upgrade appointments, as some devices are only ordered upon booking. Ensure you plan accordingly to avoid delays.