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SERVICE AGREEMENT

Air Support Tactical Security Limited
 

Car Safe Service Agreement
 

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Jurisdiction: Trinidad and Tobago

 

1. Introduction

This Service Agreement ("Agreement") is entered into between Air Support Tactical Security Limited ("Company") and the undersigned customer ("Customer"). By subscribing to the Car Safe 1.0 or Car Safe 2.0 services, the Customer agrees to the terms and conditions outlined herein.

 

2. Definitions

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"Company": Air Support Tactical Security Limited, including its employees, agents, and affiliates.

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"Customer": The individual or entity subscribing to the Car Safe services.

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"Service": The provision of GPS tracking, vehicle recovery, and related services through the Car Safe platform.

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"Car Safe 1.0": The initial GPS tracking platform with basic tracking features.

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"Car Safe 2.0": The upgraded GPS tracking platform offering enhanced features, including GPS jammer detection, real-time tracking over IoT-enabled SIM cards, and advanced geofencing technology.

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"SIM Card": The mobile network-enabled card used to connect the GPS device to the Company's servers.

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"Command Centre": The Company's facility equipped to track vehicles and provide customer support in the event of technical issues or vehicle recovery.

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"Vehicle Recovery Service": The Company’s armed response team, trained and certified under the Supplemental Police Act, that assists with the recovery of stolen vehicles.

 

3. Scope of Service

 

3.1 Service Features

  • GPS tracking via Car Safe 1.0 or Car Safe 2.0 devices.

  • Real-time tracking and updates 

  • Alternative tracking capabilities from the Command Centre if connectivity is disrupted.

  • Vehicle and asset recovery services.

 

3.2 Vehicle Recovery Services

  • In the event of theft, the Company will deploy an armed response team to locate and recover the vehicle.

  • All recovery team members are precepted officers with military experience/training.

  • The recovery process includes real-time coordination with law enforcement where necessary.

 

3.3 Equipment and Upgrades

  • Customers wishing to have antijamming features are required to upgrade to Car Safe 2.0 .

  • SIM cards must be upgraded at customer's expense to ensure network compatibility when required.

 

3.4 Limitations​

  • The Company cannot guarantee uninterrupted service or successful recovery in cases of customer non-compliance with required upgrades.

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4. Customer Responsibilities

 

4.1 Equipment Maintenance

  • Customers must ensure that their GPS device is properly installed and maintained.

 

4.2 SIM Card Upgrades

  • Customers are responsible for upgrading SIM cards to the latest version provided by the Company to ensure compatibility with mobile networks.

 

4.3 Reporting Theft

  • Customers must promptly report any theft or unauthorized use of their vehicle to the Company and the relevant law enforcement authority.

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5. Fees and Payments

 

5.1 Subscription Fees

  • Customers are required to pay subscription fees based on the selected service package.

 

5.2 Upgrade Costs

  • SIM card upgrades cost TT$112.50.

  • Device upgrades, if required, will be billed separately.

 

5.3 Recovery Fees

  • Recovery services are included in the subscription fee. Additional charges may apply for exceptional cases requiring extended operations.

 

5.4 Late Payments

  • Payments not received by the due date will incur a 10% penalty.

 

6. Data Privacy and Security

 

6.1 Data Usage

  • The Company uses GPS data solely for tracking and recovery purposes.

 

6.2 Data Protection

  • The Company will take reasonable measures to ensure the security of customer data.

 

7. Limitation of Liability

 

7.1 Service Disruptions

  • The Company is not liable for service interruptions caused by network provider upgrades or customer failure to upgrade devices or SIM cards.

 

7.2 Recovery Limitations

  • While the Company will use reasonable efforts to recover stolen vehicles, successful recovery cannot be guaranteed in every instance.

 

8. Termination of Service

 

8.1 Voluntary Termination

  • Customers may terminate the service at any time by providing written notice.

 

8.2 Termination for Non-Compliance

  • The Company reserves the right to terminate service if the Customer fails to comply with upgrade or payment requirements.

 

9. Governing Law

This Agreement shall be governed by the laws of Trinidad and Tobago. Any disputes arising from this Agreement shall be resolved in the courts of Trinidad and Tobago.

 

10. Amendments

The Company reserves the right to amend this Agreement at any time. Customers will be notified of any changes via email or the Company’s website.

 

11. Acceptance of Terms

By subscribing to the Service, the Customer acknowledges that they have read, understood, and agreed to the terms of this Agreement.

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